FAQ's

Where do you deliver to?

Delivery is available to UK mainland addresses only.

Can I have delivery on Saturday?

Yes but please contact your local depot for information and cost.

Can I have a timed delivery?

Unfortunately we do not provide this service.

Can you deliver next day?

When you order turf, topsoil, compost, mulch, soil improver, bark or topdressing before 9am, Monday to Thursday, delivery can be made the following day, subject to availability at the depot. When you order after 9am on Friday the earliest day for delivery is Tuesday.

Please note turf can be delivered Tuesday to Friday.

How much notice do you need for delivery?

When you order turf, topsoil, compost, mulch, soil improver, bark or topdressing before 9am, Monday to Thursday, delivery can be made the following day, subject to availability. An additional charge applies for Saturday delivery. When you order after 9am on Friday the earliest day for delivery is Tuesday.

Please note turf can be delivered Tuesday to Friday, or Saturday for an additional charge.

What time will my order be delivered?

Deliveries of turf, topsoil, compost, mulch, soil improver, bark or topdressing will usually be made anytime from 8am up until 6pm, Monday to Friday (excluding Bank Holidays).

If your delivery has not arrived by 3pm, please call us on 0330 300 8873 if you require an estimated time of arrival.

Do I have to be at home when the delivery is made?

It is best if you are in to accept the delivery. We are able to deliver if you are not present and the driver will determine the most appropriate positioning for your goods. With unattended deliveries, London Lawn Turf cannot accept any liability for theft, product deterioration or consequences arising from the positioning of your delivery.

What does kerbside mean?

Kerbside delivery means that the delivery will be placed as close to your property as possible, as deemed safe by the driver.

Does delivery have to be kerbside?

To avoid damage to your property by heavy vehicles, delivery of turf, topsoil, bark, soil improver and topdressing can be made to kerbside only. This means we undertake to place the goods as close to your property as deemed safe by the driver.

For further information regarding our method of delivery, please see our Delivery Policy.

What type of off-loading does the vehicle have? 


Within the M25 pallets will usually be off-loaded using a vehicle mounted hydraulic crane which lowers the pallet to ground level.

For further delivery information please see our Delivery Policy.

If you have any concerns about delivery, please contact us on 01959 897 601 as other options may be available. 

Can deliveries be made into the back garden?

No, delivery is to kerbside only. Further information can be found in our Delivery Policy.

Are your bulk bags and pallets returnable?

Our bulk bags and pallets are 'non-returnable'. Please dispose of them responsibly.

Will you contact me to confirm delivery?

Please leave your contact number and instructions in the delivery notes section if you would like the driver to contact you before delivery and they will endeavour to do so.

Can I track my order?

For deliveries of turf, topsoil, compost, soil improver, bark or topdressing, if your delivery has not arrived by 3pm, please call us on 01959 897 601 if you require an estimated time of arrival.

Does the price include delivery?

The delivery cost is calculated at the ‘check out’ stage of the process.

Does the Price Displayed Include VAT?

All prices are shown Ex VAT. This is calculated at the Checkout

Will I receive an invoice or receipt for my order?

The confirmation email is your invoice.

How do I lay my nice new turf?

We have published a blog about laying your turf. Click on our blog link in the top right hand corner for some good advice.

My lawn needs feeding and overseeding. Which should I do first?

If your lawn has not been fed in the last 4 - 6 months then you should feed it 3 or 4 days before over seeding. For best results spike the lawn first with a fork, down to the depth of the fork tines, every 300mm (1 foot). This will help get the lawn food into the soil where it can be absorbed by the lawns roots. If you have fed your lawn more recently then spike the lawn with a fork and over seed. You should plan to then feed the lawn within the next 4 - 8 weeks.

Does my new Rolawn turf come fertilised?

Yes, your turf does come already fertilised. Rolawn prepares your new turf to look beautiful on the top and to grow strong, deep roots. They do this by using a formulation of fertiliser that will cause the turf leaves to be dense and brilliant green, while keeping the roots lean and hungry for nutrients. When your new turf arrives it will aggressively grow into your soil in search of nutrients. This is the reason it is recommended that you incorporate a starter fertiliser into your soil before you install your turf. Therefore, it is recommended that you do not immediately fertilise your new lawn after it is installed.

How do you calculate the amount of fertiliser to apply?

Fertilisers are usually designated by three numbers printed on their packaging. The three numbers refer to the percentage of the product in the container that is nitrogen (N), phosphorus (P), and potassium (K). The numbers are always in the same order: N;P;K. For example, if a 14 kilogram bag of fertiliser lists the N;P;K as 10:7:3, these numbers are the respective percentages of nitrogen, phosphorus and potassium. You should use a fertiliser with all three elements, but check with your local garden centre for some help with both the selection and calculations for applying fertiliser. If you are not satisfied with the results after fertilising your lawn, consult a turfgrass expert. There are many reasons why grass does not grow properly, and lack of sufficient nutrients is only one possible cause. You may be wondering why fertilisers are mostly N, P, and K, when there are 13 other elements needed for good turf growth. Two of these elements are carbon and oxygen, and these are taken from the air. Generally, the other 11 elements exist in sufficient quantities in most soils. In addition they are not needed in as great a quantity as N, P, and K.

When is the best time of year to lay turf?

You can lay Medallion® turf all year round, however it is best to avoid laying turf in frosty conditions. During extended periods of hot and dry weather additional care and attention will be required.

How soon after laying turf can I walk on the lawn?

Medallion® turf will accept light traffic almost immediately, though you should keep off your new lawn other than for mowing for the first few weeks.

How much should you aerate your turf?

It is unlikely that you will aerate your turf too much. However, it is better to repeat the process several times a year if your soil is compacted, rather than do a lot all at once. If the holes that you make in the turf are about 25-50mm apart, you have done a good job. Repeat that several times a year and your turf should improve. As the turf grows, it too will reduce soil compaction as its roots push soil particles apart.

When should you aerate your turf?

It is best to aerate your turf when it is growing, expecially before applying a lawn food or topdressing. This allows the turf to grow into the aeration holes where there is plenty of water, oxygen and space. Caution should be taken if aerating when it is hot and dry. Open holes in your turf when it is hot and dry could cause the turf to suffer from drought and heat stress. To avoid this, water the turf after you aerate - Remember: Even healthy lawns can suffer from compaction, but it can be relieved through aeration.

How soon after laying turf should I mow my lawn?

You can mow your lawn as soon as five days after laying Medallion® turf if this can be done without disturbing the rooting process. Most people leave the grass to get too long before mowing.

How long after delivery can I leave my turf rolled up before laying?

Turf must be rolled out within 24 hours in the Autumn/Winter and immediately in Spring/Summer.

How much soil do I need to lay my turf onto?

We recommend a minimum depth of 100mm (4"), ideally 150mm (6") of good quality topsoil. It is important to dig over or rotovate the soil to break up compaction as a well prepared soil will encourage deep, rapid rooting of your new turf.

How should I remove toadstools from my turf?

When conditions are right for them toadstools may appear in any lawn whether long established or recently laid. Generally they are harmless but they should not be eaten. Remove by picking them off (wear gloves), however if they are too numerous they can be mown off with a box on the lawn mower in order to collect them. Following a good mowing regime should help reduce the frequency of appearance of toadstools. Also a sharp frost tends to reduce a toadstool population.

How do I calculate the amount of turf refquired for a circular lawn?

To calculate the area of a circular lawn, measure the diameter of the lawn and then divide by 2 to find the radius. Multiply the radius by itself and the multiply this by 3.14. Eg if the lawn has a diameter of 10m, the radius is 5. (5 x 5 x 3.14 = 78.5m²) We recommend you add 5% for shaping and wastage.

My dog is urinating on my lawn and it is discolouring the grass, what can I do to stop this and how can I repair the damage?

The only true way to prevent this is to train the dog to urinate somewhere else. The chemicals in animal urine (dog, fox, badger) will change the appearance of a lawn. If the event is witnessed then the area concerned can be washed down with plenty of plain water; diluting the chemicals to prevent any major damage. A poorly fed lawn will show urination spots as lush, dark green, quick growing patches. In a well fed lawn the animal urine will cause brown patches where the turf looks dead and perhaps a dark green surrounding edge. If you have lush, dark green patches these need to be systematically mown down to the height of the rest of the lawn; and the lawn needs to be given a high quality feed. Brown patches need to be raked to remove dead fibres, then overseeded, using a 50/50 soil/seed mix.

What depth of play grade bark do you recommend?

We recommend a minimum depth of 300mm (12") when used in a children's play area or 50mm (2") when used as a decorative woodchip mulch.

What do I do about excessive Earthworms living in my lawn?

The worms are valuable to both the soil and turf. You should not try to kill them. Earthworms come to the surface to breed, eat, hatch and breathe when the soil is too wet. When they are on the surface they leave muddy castings. Here are some suggestions: Let the muddy castings dry, and brush them back into the turf. Do not keep your turf soggy. Maintain proper mowing and fertilisation. Collect grass clippings to minimise earthworm activity. Give the turf time to grow and mask the worm castings. Applying chemical products will discourage earthworm activity. We suggest you only use chemical products as a last resort. If you use a garden hose to wash the castings back into the turf, you may actually force even more worms to the surface because they cannot breathe in wet soil. Remember: Earthworms are a little messy, but they are beneficial for your turf and make great food for birds.

How do I improve the soil in my garden?

Clay or sandy soil can be improved by adding organic matter to improve the soil structure. Soil Improver can be applied anytime, but if it is to be dug in, care must be taken to avoid digging/forking wet soil, as it may damage the soil structure. Rates of application will vary, depending on the type of soil you have and the existing organic content etc. As a guide, typical application rates for digging into soils with low levels of organic matter, are as follows:Heavy clay soil - a layer, 75mm deep, should be incorporated to a depth of 200mmLight sandy soil - a layer, 30mm deep, should be incorporated to a depth of 200mm,Dig over the area to be improved, taking care not to disturb existing plants or their roots. Spread the soil improver over the area to the required depth and then work in using a fork.

My lawn has developed patches of white cotton-wool or cobweb-like mould?

At certain times of year, when the weather conditions are suitable, lawns and other turfed areas can develop patches of white mould, resulting in yellow-brown areas of grass. These white spores are caused by a common turf disease called Fusarium patch disease. Fusarium patch disease usually appears in autumn when the weather is relatively mild and humid, but can appear at other times of the year when conditions are suitable.A change in weather conditions, ie a sharp frost, will check the disease without the need to apply a fungicide. Fusarium does not kill the grass plants and brown patches will gradually fill in once the disease has ceased to be active, however signs of recovery may not be apparent until well into the growing.

How do I grow a lawn from seed and when is the best time to do this?

The best time of year for seeding is spring and autumn depending on the weather conditions and temperature.Instructions for sowing a lawn: - Dig over area to a depth of 15-22 cm (6 - 9"), removing all weeds and large stones - Firm and level area. - For the best possible results use high quality topsoil as a seed bed when sowing lawn seed. It is an ideal way to enhance poor soil and give the seeds the ideal environment in which to germinate and to develop into strong healthy plants. - After digging always apply lawn fertilizer to the soil to give your lawn seed the best possible start. - Apply seed evenly over the area at a rate of approximately 35 grams per square metre. It is better to apply the seed in a number of passes achieve an even spread. - Lightly rake the seed into the top 12-15 mm (½ - 1") of soil. - Firm the soil ideally with a light roller or by treading in. You may want to lightly rake then firm the soil a second time to achieve a level surface. - Water well if no significant rain falls. It is essential to keep the soil slightly moist until the grass plants have established. - Germination should occur in 7 - 21 days depending upon conditions. - The grass can be mown gently when up to 5 - 8 cm (2-3") high. As the sward fills you can gradually mow down to the desired height. Remember never to cut more than a third of the height at a time. - After seeding a new lawn, new weed growth must be treated appropriately to prevent encroachment.